FAQ

Please click here to download our liability release form. If you have any questions please feel free to call. 817-4-A PARTY online liability waiver.doc

FAQ:

Q: Where are you located?

A: NRH We are just 2 blocks south of NE Loop 820. We are 2 blocks down from Hooters on the right side of the street across from Arby’s and next door to Laser Quest.

Southlake:  From 114 exit 1709. Head west to the first light (Commerce St.) Turn left and 280 Sports is on the right. We are on the left side of the building. You can park on the left side and at DBat and come in the side door.

Q: What activities do you have there?

A: In NRH we have 20,000 sq. ft. of fun. There are 2 rooms of inflatables, 1 room with a 4 story playscape and 2 inflatables, a toddler room, girls only room, bungee trampoline, restaurant and rock climbing wall.

Southlake has a huge room of inflatables and a toddler room.

Q: What is your food & drink policy? 

A:  If you do not have a party package, we do not allow any outside cake, food or drinks into the facility. With a party package, you may bring in your own cake. However, we ask that you not bring in any additional food, drinks or balloons.

Q: What do they do in the girls only room?

A: Our staff can do facials, hair, make up and nails. The girl can dress up and do a fashion show, dance and sing on the stage, karaoke and more!

At this time, this room is by reservation only and can be booked for a party or for a minimum of 3 girls for only $12 each for 1 hour in the room.

Q: How far in advance should I book my party?

A: Weekends get booked very quickly. To ensure you get the date and time you want, we advise you to reserve your party up to 6 weeks in advance. However, please call to check availability. We do our best to accommodate all request.

Q: How much is the deposit?

A: We require a $100 deposit. All deposits are transferable to another date with a minimum of 48 hours notice. The deposit goes towards the balance of your party. All deposits are non-refundable.

Q: How do I schedule a party?

A: Booking your party is easy! You can stop by or call Leapin’ Lizards to discuss your needs so we can help you choose the most leaperific party package or you can schedule your party right on our website (just click book my party). We require that you pay a $100 deposit at the time of booking. A party coordinator will call you the week prior to your party to confirm the details, make arrangements for any extras you purchase such as food, drinks, goodie bags or attractions. We accept Visa, Mastercard, Discover or cash. No checks or American Express please.

Q: What if I have to reschedule?

A: If you give us at least 48 hours notice we can reschedule your party for another date and time based on availability.

Q: Do you have private party rooms?

A: Yes we do. Every party has its own private party room.

NRH:  If you book a party for 25+ kids all your play rooms are private as well. If you have a smaller party that you wish to make private for only a $35 fee all of your play rooms will be private.

Q:  What age is considered a party participant?

A:  We have something for every age.  So basically our policy is that if they play/participate they are considered a participant.  If they are too young to play in the toddler room or they are a teen and stay with the parents and do not play then they do not count. 

Q: What if my guests exceed my party limit?

A: We recommend letting us know if you think you will exceed your party package. If you have booked the Iguana party for 15 kids it is possible your party will be booked in the Ocean Room which seats 16. Therefore, if your party exceeds 16 there will not be ample seating. Also, if you move from 15 kids to 25 kids your party then becomes a private party and we would need to know this prior to the party starting. Up to 3 additional kids you will be charged $12 per kid for the basic parties and $16 for the package deals. If you exceed 3 kids you will be moved to the next party package.

Q: Is there an additional charge for parents, and/or adults?

A: There is no additional charge for adults.

Q: What time should my guests and I arrive at the party?

A: Guests, including the party family, should arrive 15 minutes before the scheduled party time. It is important that they arrive on time to have the rules explained to them, have the lizard leader go over the party details with the parents and get your party started on time.

Q: Do we need a final headcount?

A: Yes, this is very helpful to make the necessary arrangements for your party. If adjustments need to be made according to your number of guest it is helpful for us to know this at least 72 hours prior to your party. Upon arrival if you need to add extra food, drinks, goodie bags, etc. we can add them to your invoice at the very beginning of your party.

Q: Can we bring in decorations?

A: Our rooms are already decorated! However, you are welcome to bring in table decorations for your party. We ask that you NOT bring in anything that would need to be hung on the walls.

NRH:  The Once Upon a Time Room and the Enchanted Forest have 4 tables each and the Ocean Room has 2 tables if you are bringing table coverings. Please do not bring in silly string or confetti.

Q: Can we bring balloons?

We do not allow balloons.

Q: What should kids wear?

A: SOCKS are required for guest safety and enjoyment to play on the inflatables and they are available for purchase at our front counter in case someone forgets. Long sleeves are recommended to avoid inflatable burn as well as nylon pants make kids go extra fast down the slides. Clothes with zippers or hooks (other than at the waist) are not allowed as they may puncture the inflatables.

Q: Is each guest, including adults, required to have a completed/signed waiver?

A: Yes, all guests must have a waiver completed and signed by a parent/guardian.

Q: Can parents play on the inflatables?

A: Parents are asked to help ensure their children follow the safety rules on the inflatables and throughout our facility. Parents are responsible for the safety of their children at all times. If children are in need, parents can enter only to help their child out of the inflatable. In order to ensure the safety of the children and a fun environment, we do not allow parents to play on the inflatables with children. If you have a mixed age party or parents want to play we can divide up the inflatables in each room to ensure that big kids/adults are not playing on the same inflatable as small kids.  We do not want an adult or large kid to fall on a small child.

Q: Is there an age limit?

A: No, Leapin’ Lizards has something for everyone. We have a toddler's room specifically for our younger guests 3 and under. Children under 2 are required to play in this room only. Parents please closely monitor your young children and make sure they are not on inflatables with older kids. It is not safe for anyone to hold another person while going down slides or assisting them in the inflatables. If they are too young/small to do it on their own then they are too young/small to be on them and is against our safety rules and those of the regulatory institutions that monitor our industry.

Q: Are kids able to be dropped off?

A: All kids must be signed in by a parent. If you are attending a party the child may be left with the party parents responsible for them. If they are not attending a party they are not allowed to be dropped off. Children must be accompanied by an adult at all times. The exception to this rule is if we are having a special event such as a parents night out or lock in.

Southlake:  We have drop in daily daycare and Mom's day out programs.

Q: Will there be a staff member to help with the kids in the play area?

A: Yes, there are staff members in the play area to help supervise the safe play of the kids. However, our staff is not responsible for your children and they must have parental supervision at all times.

Q: Will there be a staff member to help with the party?

A: Each party will have a Lizard Leader that will coordinate and orchestrate every aspect of your party.  We will do all the sign in, rules, structure party, monitor play rooms, party set up, serving, clean up and take your gifts out to your car. You just come and enjoy your party!

Q: What are our goodie bag options?

A: NRH We have pucker powder that kids LOVE! It is like a big pixie stick.  This is like sand art but is candy that the kids make them selves at a kiosk. There are 3 sizes, 6” $2.00, 12” $3.00 & 18” $4.00.

We have Happy Sacks that are bags full of fun toys that are generic for boys or girls. Happy Sacks are ONLY $3.00.

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Birthday Food Policy

Q: Can I bring in my own food?

A: You are welcome to bring in your own cake or cake substitute if you have a party package with us, but we request that you do not bring in any additional outside food and beverages.

Q: When do I have to have my food order in?

A: We like to complete our party planning 72 hours in advance. However, we will do our best to accommodate your food order up to the time your party starts.

Q: Who serves the food?

A: If you order food as part of your party package, the food will be in the party rooms when you arrive in your room. We provide solid color plates, napkins, cups, forks, & candles. Your Lizard Leader and Lizard Helper will be serving the food, they will also clean up when the party is over.

Q: When should I order goodie bags and other options?

A: We'll call you 72 hours prior to your party to confirm your party details. At that time, you'll have an opportunity to order pizza, beverages, goodie bags, and other party options if you haven't already.

Q: Where does your food come from?

A: NRH Our pizza comes from Xena Pizza. It is awesome pizza and is a one topping pizza for only $15 including a pitcher of drinks. Our other meals we cook in our Lizard Café. See menu for our menu selections.

Southlake:  Our pizza comes from Xena Pizza.

Q: Do you have Ice Cream?

A: Yes, we have ice cream cups for only $1.00 each or we do a fun sundae party where they get to make their own sundae for only $1.50 each.